Lucky Duck Plumbing Refund Policy
At Lucky Duck Plumbing, we are committed to honest service and clear communication with our customers across Springtown, Azle, Weatherford, and Fort Worth. This Refund Policy explains how refunds, service charges, deposits, and payment disputes are handled for our residential plumbing services.
General Policy
Because professional plumbing services involve labor, diagnostic time, travel, materials, and completed work performed at your property, refunds are not automatically issued once service has been scheduled, dispatched, or completed. Refund requests are reviewed on a case-by-case basis and depend on the specific circumstances involved.
Completed Services
Once our technicians have completed plumbing services, charges for labor, diagnostic work, travel, and installed materials are generally non-refundable. If you believe there is an issue with completed work, please contact our office promptly so we can review the concern and determine the appropriate next step to make it right.
Deposits and Special Order Materials
Deposits collected for scheduled work, reserved appointments, or special order materials (such as specific tankless water heaters or water filtration systems) may be non-refundable, especially when materials have already been purchased, ordered, allocated, or prepared for your project. If a refund is approved for a deposit, any costs already incurred by Lucky Duck Plumbing may be deducted from the refund amount.
Cancellations
If you need to cancel an appointment or project, please contact us as soon as possible. Refund eligibility may depend on when the cancellation is made and whether labor, travel, scheduling time, or materials have already been committed to the job. Last-minute cancellations, missed appointments, or cancellations after materials have been purchased may result in charges or reduced refunds.
Refund Review Process
If you would like to request a refund, please contact Lucky Duck Plumbing directly with your name, service address, date of service, and a description of the concern. We may review invoices, technician notes, photos, materials used, scheduling history, and other relevant information before making a decision.
Approved Refunds
If a refund is approved, it will typically be returned to the original payment method when possible. Processing times may vary depending on your bank, card issuer, or payment provider. Partial refunds may be issued when only a portion of the charges is eligible for a refund.
Non-Refundable Items
Unless required by law or otherwise approved by Lucky Duck Plumbing, the following are generally non-refundable:
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Completed labor and diagnostic services
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Travel and dispatch charges
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Used, installed, or special order materials
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Charges related to missed appointments or late cancellations
Chargebacks and Payment Disputes
If you have a concern about a charge, we ask that you contact our office first so we have the opportunity to review and address the issue directly. Filing a chargeback or payment dispute does not automatically entitle a customer to a refund, especially when work has been completed or materials have been provided.
Changes to This Policy
Lucky Duck Plumbing may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date
Contact Us
If you have questions about this Refund Policy or would like to request a review, please give our local office a call.
Phone: 817-718-8324
Effective Date: March 12, 2026